Refund Policy
Refund Policy
Last Updated: February 19, 2024
Thank you for shopping at BarkPlayground (the "Site"). We want to ensure you are satisfied with your purchase. This Refund Policy outlines our policies regarding refunds, returns, and exchanges.
1. Refund Eligibility
We offer refunds, exchanges, or store credits for eligible items within 21 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Customized or personalized items
- Perishable goods
- Downloadable digital products
3. Refund Process
To request a refund, please contact us at barkplayground@gmail.com with your order number and reason for the return. Our customer service team will review your request and provide instructions on how to return the item.
Once we receive the returned item and verify its eligibility for a refund, we will process the refund to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or if the item is damaged or defective upon arrival.
4. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact us at barkplayground@gmail.com. We will do our best to accommodate your request, subject to availability. If the requested item is unavailable, we may offer a refund or store credit as an alternative.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at barkplayground@gmail.com. We will arrange for a replacement to be sent to you at no additional cost, or we may offer a refund or store credit, depending on your preference.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We may assist you in providing any necessary information for the claim process.
7. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return, exchange, or refund request, please contact us at barkplayground@gmail.com. Our customer service team is here to help you.
By making a purchase on our website, you agree to the terms outlined in this Refund Policy. We appreciate your business and strive to provide a positive shopping experience for all our customers.
Last Updated: February 19, 2024
Thank you for shopping at BarkPlayground (the "Site"). We want to ensure you are satisfied with your purchase. This Refund Policy outlines our policies regarding refunds, returns, and exchanges.
1. Refund Eligibility
We offer refunds, exchanges, or store credits for eligible items within 21 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Customized or personalized items
- Perishable goods
- Downloadable digital products
3. Refund Process
To request a refund, please contact us at barkplayground@gmail.com with your order number and reason for the return. Our customer service team will review your request and provide instructions on how to return the item.
Once we receive the returned item and verify its eligibility for a refund, we will process the refund to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or if the item is damaged or defective upon arrival.
4. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact us at barkplayground@gmail.com. We will do our best to accommodate your request, subject to availability. If the requested item is unavailable, we may offer a refund or store credit as an alternative.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at barkplayground@gmail.com. We will arrange for a replacement to be sent to you at no additional cost, or we may offer a refund or store credit, depending on your preference.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We may assist you in providing any necessary information for the claim process.
7. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a return, exchange, or refund request, please contact us at barkplayground@gmail.com. Our customer service team is here to help you.
By making a purchase on our website, you agree to the terms outlined in this Refund Policy. We appreciate your business and strive to provide a positive shopping experience for all our customers.